Frequently Asked Questions
Here are few of the most common questions asked when considering using interactive voice response products and services.
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What is OnlineIVR?
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
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What is an IVR transaction?
Interactive Voice Response i.e. IVR transactions are transactions carried out over the telephone where a Credit Card number is to be entered on an automated system for the purpose of making a payment to a vendor for purchase of goods, services etc.
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Is OnlineIVR secure? Can hackers listen in on my conversation?
OnlineIVR is very secure. We have taken many steps to insure you that your conversations are kept private.
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Can I use my existing telephone numbers?
OnlineIVR provides you new number to receive calls. If you still want to use your existing number then you need to setup call forward of your number to OnlineIVR number.
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How do I know if OnlineIVR is appropriate for my business?
Simply call one of our sales staff and they will give you a number of options to suit your business needs.
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Can I have my greetings professionally recorded?
Yes, you may have your greetings professionally done and then loaded into your profile.
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What are the key benefits of using OnlineIVR?
- No upfront capital expenditure
- Lower overall total cost of ownership (TCO)
- Easy Upgrades
- Better service delivery
- Easier to customize
- Better scalability
- Users more productive
- Easier to manage and administrate
- Instant access to innovative new business solutions and application
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How reliable is OnlineIVR?
OnlineIVR is extremely reliable. We guarantee 100% uptime. Our infrastructure is redundant and delivers your communications through the most networks available.
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How good is the voice quality on your service?
Outstanding! Literally crystal clear. Our service uses the most advanced systems and equipment in the industry, assuring the best voice quality available anywhere at any price.
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Does OnlineIVR replace my phone system?
The answer is yes if you are ready to upgrade to a full-featured OnlineIVR system at this point.
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How do I know if OnlineIVR is appropriate for my business?
OnlineIVR makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as Zeotel. Also, because Zeotel is provided as Software-as-a-Service (SaaS) it has no capital expenditures which makes it much more appealing to most businesses that don't want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image Zeotel provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.
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How is OnlineIVR technology Software-as-a-Service?
Software-as-a-Service is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. Software-as-a-Service has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. Zeotel is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable communications. No software to install, no upgrades to keep up with, no additional costs.
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How much time does it take to set up my OnlineIVR service?
Very little time (less than 10-15 minutes).
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Can I use OnlineIVR if I have offices in other cities?
Absolutely! OnlineIVR is the perfect solution for multiple offices and locations.
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How is OnlineIVR priced?
Very competitively! We price our service on a low flat monthly rate. Visit prices section of each service.
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Any compliant with regulatory rules?
Our solutions work on PSTN network and doesn't use VOIP or mix IP and TDM and hence we are compliant with regulatory rules.