Streamline Communication with Advanced IVR Solutions, IVR Call

What is Cloud IVR

Cloud Hosted IVR Solution for Growing Business..

IVR Interactive voice response is a Cloud based telephony technology that allows callers to make selections based on welcome message voice prompts from their phone keypad based on the options provided by recorded messages and then call is connected to that extension / agent. other applications are account balance inquiries, finding store locations, simple caller identification and pre-recorded voice messages/thoughts/lectures, etc.
Welcome your Caller with a professional interactive voice response (IVR) system provided by OnlineIVR.in and route calls to the right team based on the caller’s selection of department key in input.

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Why choose OnlineIVR.in Business Services

JoinIndia Guarantee
Cost Effective
Cloud Based Setup
Easy to use dashboard
Real-time Call Monitoring
Inbound & Outbound calling feature

Salient Features

Scalability
Report & Monitoring
B2B Lead Management
Virtual Phone Number
Customer Lead Management
Call transfer to multiple agents on each Extension/Department

ICB Virtual Receptionist Cloud IVR

In Virtual Call Centre / Virtual Receptionist, you can Setup a Voice Message as Introduction with Options of Pressing key Option 1, 2, 3, 4, & so on..

01 Configure phone numbers?

In OnlineIVR Setup a Voice Message as Introduction with Options of Pressing key Option 1, 2, 3, 4, & so on..Then Configure phone numbers to each option number.
02 Multi Level IVR ?

It is a hierarchical menu structure that expands the capability of the current Auto-Receptionist feature. IVR extends this capability by providing user admin with the flexibility to simplify inbound call flow configurations. It is ideal for companies that need economical, efficient, professional call handling system with real-time logs, recording, etc.
03 Concurrent Call Handling ?

Use Call Forwarding to send incoming calls to phones or external phone numbers. with a huge features like Ring on multiple phones in simultaneous or sequential order, Set the length of time a phone rings before calls forward to the next phone, Filter calls by business hours, call screening and caller ID, Activate call recording for free included.

In era of on-line marketing, Business-to-Business lead generation has become very essential for the quality and productive business. It focuses on Digital Marketing.

Get the perfect reporting on IVR live with real Date/time and notification of inbound and outbound used credit, time duration, Callers Details and you can record that conversation as well. You can customize your report data with dates. Monitor and improve problem areas and ensure your cloud based IVR is running as it should.

Report & Monitoring 100%

Customer Lead Management 90%

B2B Lead Generation 75%

Scalability 55%

Services

IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. .

Hosted Solution

This is a completely hosted solution, the only thing you need to do is add a link to your website.

Prepaid System

Our billing system is pre-paid and you pay only for the calls you actually receive. There are no set up fees, monthly fees.

IVR Icons Customization

You can choose from IVR gallery of pre-designed IVR icons or design your own Icon and upload.

Real Time Display

Real time display of call times for both the website owner and the visitors time.

Call To Action

Connect with us 24/7 for Service & Support

Call To Action

Pricing

Affordable Pricing Plans of Cloud IVR - SOHO, SME, Enterprise - Start, Basic, Advance

SOHO

SOHO-Starter

^₹49903 Months

Up to 3 Extensions / Departments
Each Extension can have Multiple Call Transfer Numbers
Up to 3 Concurrent Call per Extension
Unlimited Incoming Calls.
Unlimited Outbound Calling Minutes.
Incoming IVR Landline Number
All Call Transfer
API Web Hookup
Plan supported 3 Extension & 9 Agents outbound calling.
Additional Extension @Rs.1,000/ext./month including UnLtd. Outbound Calls.
Live Call Log
Outgoing Transactional SMS @Rs.0.20/sms/credit.
Voice OBD / SMS @Rs.1.00/credit of 30 seconds.
IVR Voice Recording can be configured
Real Time Call Alert
Welcome IVR Message
Set Office Hours Timing
Set Off Hours Timing
Voice Mail in Off Hours.
Missed Call details in Log

Get Started

SME

SME-Starter

^₹69003 Months

Up to 6 Extensions / Departments
Each Extension can have Multiple Call Transfer Numbers
Up to 3 Concurrent Call per Extension
Unlimited Incoming Calls.
Unlimited Outbound Calling Minutes.
Incoming IVR Landline Number
All Call Transfer
API Web Hookup
Plan supported 6 Extension & 18 Agents outbound calling
Additional Extension @Rs.950/ext./month including UnLtd. Outbound Calls.
Live Call Log
Outgoing Transactional SMS @Rs.0.20/SMS/credit.
Voice OBD / SMS @Rs.1.00/credit of 30 seconds.
IVR Voice Recording can be configured
Real Time Call Alert
Welcome IVR Message
Set Office Hours Timing
Set Off Hours Timing
Voice Mail in Off Hours.
Missed Call details in Log

Get Started

Enterprise

Enterprise-Starter

^₹99503 Months

Up to 9 Extensions / Departments
Each Extension can have Multiple Call Transfer Numbers
up to 3 Concurrent Call per Extension
Unlimited Incoming Calls
Outbound Calling 3000 Minutes
Incoming IVR Toll Free 1800 Number
All Call Transfer
API Web Hookup
Plan supported 6 Extension & 27 Agents outbound calling
Additional Outbound Call Transfer Fee @Rs.1.75/minute
Live Call Log
Outgoing Transactional SMS @Rs.0.20/sms/credit
Voice OBD / SMS @Rs.1.00/credit of 30 seconds
IVR Voice Recording can be configured
Real Time Call Alert
Welcome IVR Message
Set Office Hours Timing
Set Off Hours Timing
Voice Mail in Off Hours
Missed Call details in Log

Get Started

Frequently Asked Questions

Here are few of the most common questions asked when considering using interactive voice response products and services.

What is OnlineIVR?

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
What is an IVR transaction?

Interactive Voice Response i.e. IVR transactions are transactions carried out over the telephone where a Credit Card number is to be entered on an automated system for the purpose of making a payment to a vendor for purchase of goods, services etc.
Is OnlineIVR secure? Can hackers listen in on my conversation?

OnlineIVR is very secure. We have taken many steps to insure you that your conversations are kept private.
Can I use my existing telephone numbers?

OnlineIVR provides you new number to receive calls. If you still want to use your existing number then you need to setup call forward of your number to OnlineIVR number.
How do I know if OnlineIVR is appropriate for my business?

Simply call one of our sales staff and they will give you a number of options to suit your business needs.
Can I have my greetings professionally recorded?

Yes, you may have your greetings professionally done and then loaded into your profile.
What are the key benefits of using OnlineIVR?
1. No upfront capital expenditure
2. Lower overall total cost of ownership (TCO)
3. Easy Upgrades
4. Better service delivery
5. Easier to customize
6. Better scalability
7. Users more productive
8. Easier to manage and administrate
9. Instant access to innovative new business solutions and application
How reliable is OnlineIVR?

OnlineIVR is extremely reliable. We guarantee 100% uptime. Our infrastructure is redundant and delivers your communications through the most networks available.
How good is the voice quality on your service?

Outstanding! Literally crystal clear. Our service uses the most advanced systems and equipment in the industry, assuring the best voice quality available anywhere at any price.
Does OnlineIVR replace my phone system?

The answer is yes if you are ready to upgrade to a full-featured OnlineIVR system at this point.
How do I know if OnlineIVR is appropriate for my business?

OnlineIVR makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as Zeotel. Also, because Zeotel is provided as Software-as-a-Service (SaaS) it has no capital expenditures which makes it much more appealing to most businesses that don't want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image Zeotel provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.
How is OnlineIVR technology Software-as-a-Service?

Software-as-a-Service is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. Software-as-a-Service has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. Zeotel is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable communications. No software to install, no upgrades to keep up with, no additional costs.
How much time does it take to set up my OnlineIVR service?

Very little time (less than 10-15 minutes).
Can I use OnlineIVR if I have offices in other cities?

Absolutely! OnlineIVR is the perfect solution for multiple offices and locations.
How is OnlineIVR priced?

Very competitively! We price our service on a low flat monthly rate. Visit prices section of each service.
Any compliant with regulatory rules?

Our solutions work on PSTN network and doesn't use VOIP or mix IP and TDM and hence we are compliant with regulatory rules.